How many times has this happened to you?
Customer: I got the Blue Screen of Death.
You: Ok… What does it say?
Customer: I dunno… it’s blue. It rebooted right after it blue screened.
You: Ok… Let’s see if we can track down the problem. What did the BSOD say?
Customer: Umm… I think it said error. It was just a blue screen full of technical mumbo jumbo… I didn’t understand any of it.
You: Have you made any changes recently? Was anything acting strangely?
Customer: No, it just blue screened.
Upon investigation, you find a dump file (.dmp) but nothing useful in the Event Log other than the fact that the system had a blue screen and an unexpected shutdown. So, how do you troubleshoot the problem? Continue reading…
